Solve problems that matter
Identify and solve problems that drive our mission forward. Prioritize rigorously by focusing on work that moves the needle for our customers and patients.
On a Friday evening in mid-September, our support team was hustling to support one of our customers who had been affected by Hurricane Maria. The doctor needed his records so he could treat his patients, but because he had no internet access, he would need Flatiron to securely mail them to him. Khalifa had already left the office for the weekend, but when she heard that the team needed support setting up additional printers, she didn’t hesitate – she went straight back to the office to help. This is just the way Khalifa is – always willing to go the extra mile to solve problems that matter.
Take responsibility for your impact on the people around you. Recognize that being right without being kind isn’t enough.
As a nurse practitioner, Janet uses her years of experience caring for cancer patients in her role at Flatiron. Janet’s colleagues appreciate her ability to empathize and coach them through any tough situation. One teammate said, “If Janet notices that I am having a difficult day, she will schedule an impromptu walk on my calendar to chat.” While Janet’s kindness may be instinctive, it is valued by everyone who works with her.
Seek feedback at 30%
Ask for feedback uncomfortably early and proactively offer it to others. Share unpolished work so you can iterate quickly on new information.
Coulton is currently working on integrating clinical guidelines into our products to enable clinicians to more easily and effectively prescribe therapies to their patients. His strategy for developing new features and products is to first design a two- or three-page prototype, and to then share with not only the design team, but also with product managers, clinicians and software engineers to get early input as to whether his design is conceptually sound. He attributes this seemingly premature collaboration to the success of many of his team’s projects.
Be willing to sit on the floor
Get your hands dirty and contribute in whatever way you can. Define yourself by the work you do, not by your title, position or seniority.
Asif works closely with new hires, helping them to acclimate to Flatiron’s unique environment. He is constantly working to improve the experience of all new employees, and is willing to do whatever it takes to get the job done well. As one of his colleagues recently said, “Asif is organized and on top of his work, but also willingly adapts when needed and is happy to jump in at the drop of a hat when anyone is in a bind.”
Learn, teach and grow
Be relentlessly curious. Learn from those around you and maintain a mindset of continuous improvement. Help others by sharing your expertise, answering questions and training your own replacement.
When Jeff first joined Flatiron through the acquisition of Altos Solutions, he developed the training guide for OncoEMR that we still use today. Jeff is actively involved in ensuring that the entire Provider Solutions team understands the training guide, keeps it updated and relevant, and gladly runs a monthly training session to ensure alignment. Jeff is particularly proud of being asked to move his desk tangent to the Support and Account Management teams so that he is able to more effectively share his intimate knowledge of OncoEMR.