Solve problems that matter
Identify and solve problems that drive our mission forward. Prioritize rigorously by focusing on work that moves the needle for our customers and patients.
Sean, a Flatiron Health engineer, is always solutions-oriented. Whether it is identifying issues, proactively mapping out scenarios, building processes, or sharing learnings, his creative problem-solving style has continuously furthered his team’s success. Through an incredible amount of focus, Sean recently unlocked a major initiative. Then, he was able to walk the entire team through his process and show them how he solved this particular problem that mattered.
Take responsibility for your impact on the people around you. Recognize that being right without being kind isn’t enough.
Kyle recently went above and beyond to make a new mom’s transition back to work after maternity leave easier. The employee sent an email with a long list of requests — some urgent and some less-so — for the mothers’ room at our office, and within just a few hours Kyle had fulfilled all of her requests. Kyle’s consideration for his colleagues shows in how hard he works to make sure our office is a supportive, comfortable environment for everyone.
Start with why
Always provide context and share the goal before diving into the details. Make sure others understand the problem you’re trying to solve.
Neeraj has a reputation for being a responsive and helpful technical expert. He jumps in to help teammates troubleshoot, investigate issues and answer challenging questions. Neeraj consistently works to ensure we’re being thoughtful in our approach to problem solving — that we determine and address the root causes of issues that arise, and that we’re focused on solving the right challenges.
Think yes before no
Be open to new ideas and challenge the status quo. First explore how something can work, not why it won’t.
A colleague recently approached Rory with a question about whether following a certain path would be permissible from a legal perspective. Rather than responding with a quick “no,” Rory thought through the problem, consulted with co-workers, and landed on an approach that will not only allow our team to move faster, but is also more cost-effective!
Focus on your customer
When our customers succeed, we all succeed. Represent the customer’s voice in all you do. Bring in their perspective and advocate for their long-term success.
On a daily basis, Lanie works with our customers to ensure that they are able to effectively use Flatiron’s technology to offer the best care for their patients. Lanie’s comprehensive knowledge of our products contributes to her ability to quickly respond to some of our customer’s most complex questions. Her colleagues are amazed by the patience and dedication that she exhibits day in and day out with all of Flatiron’s customers.
Seek feedback at 30%
Ask for feedback uncomfortably early and proactively offer it to others. Share unpolished work so you can iterate quickly on new information.
Anand is leading the development of a new OncoEMR® feature — an intricate, cross-functional project — and has partnered closely with stakeholders from conception through planning and execution to ensure alignment. Anand has been vigilant about securing feedback early and often, which has led to the development of a high-quality feature that will be incredibly valuable for our customers and their patients.
Be willing to sit on the floor
Get your hands dirty and contribute in whatever way you can. Define yourself by the work you do, not by your title, position or seniority.
When Olga joined the team, she immediately took ownership and brought valuable insights into real-world data and study design content areas. Olga has shown value as a subject matter expert and dedication to helping teammates and external collaborators. Recently, Olga co-led the development of a training program for our customer’s biostatisticians and data science teams. Olga exemplifies the qualities of a team player – someone genuinely willing to sit on the floor to achieve shared objectives.
Know when to startup and when to scale
Recognize when it’s best to execute quickly, or when you should take more time to ensure scalability and sustainability. Identify the best approach to solve the problem at hand.
Angel recently recognized that building a feature in one of our systems would enable a more seamless and scalable process between a number of internal teams. She led a working group through the design, build and launch of the new feature. Her process and input serves as a model for other teams to evaluate when it is best to build scalable features in the future.
Learn, teach and grow
Be relentlessly curious. Learn from those around you and maintain a mindset of continuous improvement. Help others by sharing your expertise, answering questions and training your own replacement.
When Jeff first joined Flatiron through the acquisition of Altos Solutions, he developed the training guide for OncoEMR® that we still use today. Jeff is actively involved in ensuring that the entire Provider Solutions team understands the training guide, keeps it updated and relevant, and gladly runs a monthly training session to ensure alignment. Jeff is particularly proud of being asked to move his desk tangent to the Support and Account Management teams so that he is able to more effectively share his intimate knowledge of OncoEMR®.
Do the right thing
Make Flatiron a company you’re proud to be a part of. Create an inclusive environment for your colleagues. Respect the magnitude of our mission by being responsible and ethical.
Diana goes above and beyond, consistently exemplifying how to do the right thing. The onboarding experience at Flatiron Health includes multiple components, and Diana works in her role to contribute to a positive, inclusive and seamless onboarding experience for new employees. She leads her projects with an extra layer of dedication and is diligent, attentive and committed. Every employee’s experience matters and Diana guarantees this by showing her willingness to do the right thing no matter the circumstance.
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