Raise the bar
After coming back from paternity leave earlier this year, DJ was immediately asked to jump in and lead a new engineering team focusing on OncoEMR performance and operations. His colleagues are consistently impressed by how often DJ offers to help triage issues and proactively solve for potential hurdles. Adjectives like, “role model,” “life saver” and “rockstar” are often used to describe DJ, as he is always focused on helping his colleagues be as efficient and effective as possible.
Solve problems that matter
On a Friday evening in mid-September, our support team was hustling to support one of our customers who had been affected by Hurricane Maria. The doctor needed his records so he could treat his patients, but because he had no internet access, he would need Flatiron to securely mail them to him. Khalifa had already left the office for the weekend, but when she heard that the team needed support setting up additional printers, she didn’t hesitate – she went straight back to the office to help. This is just the way Khalifa is – always willing to go the extra mile to solve problems that matter.
As a nurse practitioner, Janet uses her years of experience caring for cancer patients in her role at Flatiron. Janet’s colleagues appreciate her ability to empathize and coach them through any tough situation. One teammate said, “If Janet notices that I am having a difficult day, she will schedule an impromptu walk on my calendar to chat.” While Janet’s kindness may be instinctive, it is valued by everyone who works with her.
Be willing to sit on the floor
Asif works closely with new hires, helping them to acclimate to Flatiron’s unique environment. He is constantly working to improve the experience of all new employees, and is willing to do whatever it takes to get the job done well. As one of his colleagues recently said, “Asif is organized and on top of his work, but also willingly adapts when needed and is happy to jump in at the drop of a hat when anyone is in a bind.”
Give and receive 30% feedback
Coulton is currently working on integrating clinical guidelines into our products to enable clinicians to more easily and effectively prescribe therapies to their patients. His strategy for developing new features and products is to first design a two- or three-page prototype, and to then share with not only the design team, but also with product managers, clinicians and software engineers to get early input as to whether his design is conceptually sound. He attributes this seemingly premature collaboration to the success of many of his team’s projects.
Comfort & greatness rarely co-exist
Sandy finds her work pioneering the integration of real-world evidence with cancer research both scary and exciting. She finds that she is constantly striking a balance between great innovation and comfortable adherence to established regulations, but ultimately, she believes that the high stakes of balancing both are what make her work so important.
Obligation to learn and teach
When Jeff first joined Flatiron through the acquisition of Altos Solutions, he developed the training guide for OncoEMR that we still use today. Jeff is actively involved in ensuring that the entire Provider Solutions team understands the training guide, keeps it updated and relevant, and gladly runs a monthly training session to ensure alignment. Jeff is particularly proud of being asked to move his desk tangent to the Support and Account Management teams so that he is able to more effectively share his intimate knowledge of OncoEMR.
Show poise under pressure
On a daily basis, Lanie works with our customers to ensure that they are able to effectively use Flatiron’s technology to offer the best care for their patients. Even while handling some of our customer’s most complex questions, Lanie relies on her comprehensive knowledge of our products to stay calm. Her colleagues are amazed at her patience and positivity that she exhibits day in and day out. One colleague remarked, “Lanie has never lost her cool; you will never see her sweat.”
Train your own replacement
Kevin is proud of how well his software engineering team functions in his absence. He views this as a testament to his investment in the professional development of the people he works with. Kevin is constantly training team members to move up in their careers by, in his words, “pulling them out of their comfort zones to the uncomfortable territory where they can really grow.”
Be vocally self-critical
Cecilia’s role entails ensuring the team’s effectiveness and efficiency. By being honest about shortcomings in her own performance, Cecilia sets a tone for criticism as a constructive – not disciplinary – measure, essential to the success of the company. She finds that others are more willing to evaluate and critique their own work when she demonstrates this herself. “Things start with you,” she says.